Meeting business needs is the main objective of any company. An E-commerce platform is essential for any brand or business to grow. Based on customers’ requirements, Ossisto provides e-commerce services for all your business needs.
Ossisto has assisted hundreds of clients with their business needs. From business support to digital marketing, they have multiple solutions for all your needs. Here is an inspiring case study that will give you an insight into how Ossisto turned a low-performing company into a recognizable brand.
Hearing about Ossisto services on Shopify, the client approached with an intent to create an e-commerce store, have a good module of the backend, and revamp the product by digital marketing.
A sound marketing plan along with a user-friendly interface are the building blocks of any e-commerce site. Here are some of the challenges faced by the client
After discussion with the client, Ossisto’s team of experts was able to identify the requirement and time plan for the project. They pinned all the valid points needed to revamp the sales and made a foolproof plan for its client. All the viable entities were grouped under Digital Marketing Plan and Backend Development Module.
The process required a lot of team coordination and making a workable strategy. Ossisto divided the task into different teams under a Project Manager SPOC for the client. To eliminate communication gaps along with a sound reporting system, a chat group was created for monitoring the project.
The client shared all the requirements in the form of an excel sheet. It was the pamphlet that showed the progress of work and acted as a monitoring tool. All teams – The marketing team, backend team, technical / SEO, and designers were working simultaneously with a daily update protocol.
The first step was to create a strategic business plan for the client. Priorities were set according to the objective of the client. Here are the three steps that the Ossisto team created for the Digital Marketing plan.
(a) Creating a Vision
Having worked with hundreds of clients in different industries, team Ossisto is viewing the bigger picture. Keeping the brand’s ultimate objective in mind they formulate the tasks as under: –
(b) Analyzing Market Gaps
The creative vision must be revamped by a strategy to analyze factors that will hurt the growth. It is time to build a strategy around the vision and look for any loose ends. SWOT analysis was done by Ossisto’s analysts.
Once gaps were filled, it was time to focus on the client’s objective. Here the aim is to increase sales with a high-end e-commerce platform. The two-fold steps to address the issue were undertaken as under: –
2. Developing a Backend
The second important step was to create a backend for the client. The backend is the most important part since customer interaction depends on the module. Here are the two steps undertaken for backend development.
(a)Execution of Strategic Plan
Execution is an important aspect of any strategic plan. The templates made are now filed and checked. Here is important strategic execution is done by Ossisto.
(b)Review and Reassessing
Even when the plan looks perfect on paper, it has flaws during execution. Before delivering the product to the customer, team Ossisto reviews and rechecks the module. A final optimization is done and the client is given a real-time demonstration.
Post demonstration to the client, all observations and additional points given by the client were implemented. The technical team in consultation with the backend team installed a chatbot for making a user-friendly interface for customers.
Customers now have a levy to refer their queries to the client directly from social media sites like Instagram and Facebook. They also had the same feature installed on their website. Another integration done was creating optimal use of Google Analytics to monitor traffic influx. The client was now able to see the real-time performance of the site.
The Brand witnessed a new facelift not only in the way the product was visible to the customers but also in the sales increase. With the integration of virtual assistants by Ossisto hiring an additional workforce was also done away with resulting in cost cutting by the client. In addition, the brand witnessed a 200% increase in traffic within six months of website optimization. Finally, the sales were climbing like skyscrapers; interestingly, the value and quality of the product also increased.
It is a classical case study showing how Ossisto has been helping businesses to grow by optimal use of technology. With a clear vision and correct planning even small businesses can uplift their brand value.
A brief discussion has been made in this case study with an analysis of the Real Estate firm KPIs pre- and post-integration with Virtual Assistants from Ossisto. The discussion allows demonstrating the capabilities of Virtual Assistants in a growing business environment providing vision, improving business outcomes, and engaging with a vision of improvement in organization metrics and client satisfaction toward the real estate & property management services.
The Real Estate firm in Arizona was growing dramatically with the improving market and influx of clients. While it was a positive appearance on the business front, the company struggled to manage this influx and cater to their clients. It was daunting to even think about expansion, even though it was the success the business owners had been looking for ages. While talks were going on to expand the workforce, the timeline to hire new talent was longer than anticipated, hindering business activity and losing loyal clients. The expanding firm proved to be more of a challenge than a blessing to the real estate firm as they were not equipped or prepared to take the right approach. There is further discussion on these challenges and how the company completely changed the administration to be smooth and efficient with the integration of Virtual Assistants in the firm.
Challenges Faced by the Firm
Initially, there were problems with being in sync with the Virtual Assistants as working remotely had some challenges. However, just within a week, the whole management was established to work efficiently with a well-organized structure that allowed things to run smoothly. Areas of client interaction that went wrong were identified, and ideas were proposed to improve that. New projects for business growth were suggested with a gradual increase. The daily tasks were performed smoothly, and it reduced the strain on the current workforce.
Integration of VAs
The viable solution which was introduced to the Real Estate firm was Ossisto’s Virtual Assistant. Integrating VAs with the firm was a good decision for improving KPIs, especially with such a reasonable investment. Hiring an experienced full-time employee would cost the company, including employee perks, limited working hours, and more. However, with a Virtual Assistant, the firm was capable of handling clients 24×7, and they were not liable to recruit the VAs permanently. This revolutionized the business potential, improved client interaction, and made the client network stronger. The updated market analysis by the VAs gave senior management a direction, allowing them to establish a vision to take the company forward. The major advantage of hiring a VA was the faster approach to getting experienced workers in property management which saved time on training and the costs that were incurred. Hence, the integration of Virtual Assistants by Ossisto for the Real Estate firm proved to be an asset.
Here are some of the Key improvement highlights that the real estate firm went through after integrating the firm with Virtual Assistants from Ossisto.
The Real Estate firm in Arizona was in a downward spiral, being less prepared to handle the growing market. In addition, the poor management hindered the company’s growth, making convoluted decisions that disorganized the work floor and reduced employee satisfaction, affecting their work and productivity. With the integration of VAs, this had been completely changed, and the landscape at the Real Estate firm became an equipped organization with a major upgrade. This was possible with Virtual Assistants as it was cost-effective with an experienced and knowledgeable workforce to establish the right tools and suggestions for the improvement of the firm.
The Dental Clinic in Houston, Texas, was one of the leading dental clinics in the region. However, with the increasing popularity and incoming patients, the clinic administration staff found work to be hectic and quite difficult to cope up with, especially with limited space, restricted IT resources, and lack of patient focus due to the fast pace environment. This created havoc in the administration system.
This dental clinic in Houston was severely facing issues with insurance claims, verification, patient registration, equipment maintenance scheduling, and preparing the dentist’s calendar. Such administrative tasks became overwhelming for the existing staff. Naturally, one would hire additional staff; however, it isn’t feasible for new clinics that already have a pre- loan to start the Business and are looking for ways to cut costs. This case study provides a brief overview of how this dental clinic made use of Virtual employees by Ossisto to leverage their dental start-up with a cost-effective solution.
While for a business like a Dental clinic in the US, getting a high influx of incoming patients is a good sign for business growth, it also invites tons of administrative work if you are not prepared for the same. Here are some of the common issues faced by the Dental Clinic with a high influx of patients with its soaring popularity.
The dental clinic struggled quite a bit for this very reason, and the cost of hiring and the time for finding the right candidate was not feasible. With boosting visibility, the dental clinic became the answer to many individuals querying dental clinics near me. These challenges impacted the business growth and became a barrier to improving the image of the dental clinic establishment. Patients always expect the best, and it isn’t easy to give it to them with a staff shortage, budgeting, and other factors. The gist of the whole situation is that the dental clinic was feeling strained and swamped with administrative tasks. Well, the situation could be solved easily by hiring more staff; however, the expenditure and employee benefits on the same could be taxing for a budding business. Another aspect is that hiring staff can be quite difficult in this scenario with a shorter time frame and quality workers.
The dental clinic decided to go forward with Ossisto’s Virtual Assistant for Administrative tasks. The VA proved to be a valuable asset to the Dental clinic with a cost-effective and affordable hiring cost. However, the clinic benefits from mass handling of patients effectively with time constraints and ease of scheduling appointments. Virtual Assistants turned around the business capability and improved customer support for handling patients well with quality services. This improved the rating of the dental clinic, and it now handles more patients than ever before. The scheduling time has been reduced, claims are processed faster, and insurance-related tasks are completed on time.
The impact of Virtual Assistants on the Business
The clinic was losing many patients due to a poor appointment schedule and chaos in getting a dental appointment with the Doctor. Many patients also couldn’t process their insurance on time, and the clinic was bearing heavy losses in terms of capital loss and poor interaction with patience. The integration of Virtual Assistants with the administration of the Dental Clinic positively impacted the clinic with happy patients, faster insurance claims, reimbursement, streamlined work process, and more.
Efficient admin functionalities with VA
With the integration of VA with your existing workforce, the process of insurance-related tasks has been streamlined. For instance, VAs were present to call and verify insurance companies for faster claims with benefits from American Dental Association at the code level. The system also allowed us to patiently check eligibility for the patient and lay down insurance breakdown for the best patient services. Apart from this, as per ADA standards, the document attestation for insurance was seamlessly handled, and the clinic did not face any issues.
Adding attention to patients with a check-up call before the appointment promotes a reliable patient network. Earlier, this wasn’t feasible due to a shortage of staff. The VAs were also responsible for set-up the database, engaging in maintenance, and assisting in insurance claims with a patient-centric approach to explain the benefits. One of the metrics that improved dramatically after getting Ossisto VAs onboard was the auditing and billing department, which documented each and every financial transaction and streamlined the process for tax claims.
Furthermore, the VA’s online portal made it easier for patients to schedule an appointment. A survey conducted by patients showed that they were quite happy with the appointment flexibility and wide range of options. The VA were also responsible for reducing total AR within a given TAT, learning database with EOBs, end-to-end tracking of payment history, clearing outstanding payments, and providing real-time dashboards for dentists on-call. This improved the clinic’s efficiency with a cleaning management system, and guidelines were followed, abiding with HIPAA and CMS. In addition to this, the process of clearing AR inventory was made simpler with the establishment of a highly productive program.
The Dental clinic dramatically turned from a chaotic management environment to a streamlined management system with the integration of Virtual Assistants by Ossisto. Hiring such an experienced workforce to provide suggestions and that have efficient problem-solving skills leveraged the clinic to take in more appointments with the same workload. This improved the business model and the clinic’s reputation in the neighborhood. Virtual Assistant integration with the clinic prepared it to handle multiple patients in a day without compromising on patient care, emotional support, or administrative tasks. It is a cost-effective investment to get VAs onboard, especially when the Business has levelled up with a high volume of workload.
About the client
The client is a data analytics expert who in search of a job that demands of him to be in a leadership position.
Since the local job market is challenging, the client has asked for our assistance in helping hm find a suitable job.
We had been asked to initiate the process on reputed job portals for 20 hours a week.
Since the brief was fairly simple and to the point, our team immediately to work on:
Since this is an ongoing project, the results will might differ. Presently however, the client receives constant updates from the team whilst supervising the search for his desired job.
Outsource to Ossisto to land the job that is best suited to you
At Ossisto we understand the diverse needs of our clients when they are in need for a job. Hence, if you are having a hard time looking for one for yourself, feel free to reach out to our experts.
About the Client
The client is one of Arizona’s leading cybersecurity firm. They specialize in strategizing and designing various IT security challenges.
The client requires an end to end business support assistance with specific relation to vendor management, website management, technical documentation, data research, lead generation and CRM tools management.
Since they dealt with innumerable vendors every day and needed help to ensure a smoother workflow and accountably.
Given the sensitivity of the brief and bearing the challenges in mind, the team divided themselves to streamline the process further and work on the following:
The client received regular updates on the progress made in vendor management and other tasks. He is pleased with the outcome of the same, so far.
Outsource to Ossisto to extinguish structural cobwebs in your business
At Ossisto we provide a wide array of business solutions which cater to a business’s diverse needs. if your need a little push in the right direction, feel free to reach out to our experts.
The client is an American E-commerce specialist. They are a service-based company which helps their vast clientele in setting up their desired ecommerce business.
The client needed immediate assistance in getting them new leads, in an attempt to take their business on another level and generate substantial revenue. For this reason, they hired our virtual assistants too see this process through.
Since the brief was clear in its objective, the team quickly delegated micro tasks among themselves for the following reasons:
Since this is an ongoing project, the results will vary. Presently however, the client receives constant updates from the team whilst managing the email records.
Outsource to Ossisto to secure your place as a lead generational maverick
At Ossisto our unfaltering marketing support goes hand in hand with our expertise. Hence, if you think you can do better in that department, but don’t know how to go about it, feel free to reach out to our experts.
About the client
The client is a recent graduate who is need of assistance with his job search.
Given the current challenging situation of the local job market in his country, the client approached our virtual assistants for help with the same.
Additionally, the client required us to do a search at the end of each week for two hours.
The brevity of the brief left no room for doubt. With the information given to them by the client the team go to work on:
Since this is an ongoing project, the results will vary. Presently however, the client receives constant updates from the team whilst supervising the search for his desired job.
Outsource to Ossisto to land the job of your dreams
At Ossisto we understand the diverse needs of our clients when they are in need of a job. Hence, if you are having a hard time looking for one for yourself, feel free to reach out to our experts.
The clientis a team of local pâtissiers who have been in the business for over 7 years. The team consists of well experienced bakers who have been trained to artistically decorate pastries of their customer’s choice.
The client required a full-fledged ecommerce website to set shop online. They also mentioned that the website needs to be a clear reflection of their offline business, if not more inviting and welcoming for customers to do business with them.
In addition they also required the design to emulate a virtual cake boutique and use images accordingly.
Upon receiving the brief, the team amassed every single trick in the book, but did not limit themselves to it. They added their distinctive personality whilst bearing in mind the client’s requirements to bring out a unique result that the client wouldn’t have seen before.
• Set a web development framework to take orders and track the shipping process easier.
• Implemented marketing tactics to increase ROI and conversion rates.
• Designed the landing page for instance, in a way that it would focus on their best services or in this case, their top selling cakes.
• Optimized the domain to help rank it better on search engines.
Soon after the project was handed over, the client remarked that they were pleased with not just the aesthetics of the design involved, but also about the way in which the site was progressing. The content too used the right words to aptly describe the cakes and make them seem more enticing for the customers to buy them.
Outsource2Ossisto to give your offline shop the best online persona
Website development is essential not just to get an offline shop off the ground and into a global market. But to start off with an online shop directly as well. We understand the various nuances that each of these scenarios asks for and will shape a respectable and creative outlet for your products and services to be showcased aptly.
The client is a local insurance agency based in the US. They offer myriad insurance policies that cater to an individual’s personal and professional requirements. They also cover a wide array of their client’s business concerns or issues all under a single roof.
The client was in need of their website to be revamped completely. Our expertise in website design seemed like a good fit for their vision. Furthermore, the brief asked for the new website to have an appealing, professional and yet progressive look compared to the one they had before.
They specifically suggested a few details such as the color scheme and landing page design to be of quality graphics and visual navigational capabilities.
Over the years, our commitment to helping our clients reinvent their public image has served us good. The team got to work instantly, trying out various formats and layouts that could help our clients achieve the aforementioned objective. The process included:
The client was pleased with the result as much as they were curious about the new design. They exclaimed that the project stuck to their idea of what they expected out of the same. The results were:
A website to a business is what eyes are to a face. Hence, if their designs are not set to optimal standards, chances are you might lose out on some prestigious clients. Hence, if you find yourself needing help with web design, our experts are the right people for you to partner with.
The client is American e-commerce marketplace who double up as catering aggregators for corporate events, meetings and individual customer needs. They take in bulk orders, from myriad vendors and connect them to a potential client to set up the process.
As a nationwide catering aggregator, the client required a reliable support system for sales and lead generational purposes. With our business development team’s assistance they were out to cast a wider net of connections to bring in new customers. They also required for this process to be concentrated across certain areas of service as well.
Additionally, convertibility and business growth were also of importance and priority in their agenda through this project.
Upon receiving the brief the team delegated tasks based on each member’s specialization and constructed a lead generational plan. They initiated the process which included every single requirement as specified by the client.
The process included:
The process worked successfully in meeting deadlines and targets set by the client and the team members themselves. With the intention of the project achieved the results were:
Customers and business growth are at the top of the list to every business out there. Any adverse effects on these will negatively affect a company’s reputation. Hence, our business support services are built to help firms overcome these shortcomings and steer them clear off them.
Request a Consultation